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Select the correct port, and test the connection. The checkboxes next to the test
button will show if the connection is working.
B.2.5 Troubleshooting
Autodetect fails:
With some devices, The Grid 2 cannot access the modem while the
manufacturer's software is running. Try shutting down the manufacturer's
software.
Windows may have allocated a COM port greater than 16 to the modem.
Check our Sensory Answer online Changing the COM port for a USB device for
more details.
Can’t send:
Make sure you are in an area where reception is good.
Check you have credit on the SIM card, and can send and receive messages
using the manufacturer's software.
Some software switches off the transmitter in the modem when it exits.
Check if there are options to prevent this.
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